Nebraska Medicaid Consumer Complaint Process

Your Opinion Counts! How to Make a Complaint to Magellan Health Services

Magellan Behavioral Health of Nebraska, LLC is currently the administrative services organization for Nebraska Medicaid. Magellan wants to make sure you receive quality mental health care through Nebraska Medicaid. Each year a survey is sent out asking for participant’s opinion. The 2009 survey indicated that some individuals are not aware of how to express complaints they may have. Your opinion matters. And we want to make sure you know how to do this.

Since the survey, Magellan has been educating providers, consumers, and family members about filing a complaint. We want to tell you about the process here, too. You and your family members can call 1-800-424-0333 at no cost to tell Magellan about your complaints. You can ask for the Magellan consumer and family advocate or the Quality Improvement Department.

You can also send us your complaints by mail. Please mail complaint letters to:

Vicki Beth Blattert MSE, LMHP
Clinical Reviewer
Magellan Health Services
P.O. Box 82047
Lincoln, NE 68501-2047

Be sure to include this information in your letter:

• Your name
• Your address
• Your phone number
• Details about what happened
• What you have already done to try to resolve the problem

Magellan will reply to your phone call or letter as quickly as possible. You will be notified that your complaint has been received within one day of Magellan receiving it. You will receive a full response within 30 days. Magellan will get back to you sooner if your complaint is urgent.

When you hear from Magellan they will share what they found out about your complaint and what they will be doing to help. You can ask for an appeal if you do not agree with the decision. Magellan can help you do that if you do not know how.